Engle Martin & Associates

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Specialty Loss Group Assistant

Specialty Loss Group Assistant

ID 
2017-2333
Job Locations 
US-TX-Houston
US-TX-Dallas
Category 
Administrative/Clerical

More information about this job

Overview

Engle Martin is a leading national independent loss adjusting and claims management provider. We provide a comprehensive line of service offerings including commercial property, casualty, inland marine/cargo, heavy equipment and large loss adjusting, as well as TPA/claims management and subrogation. 

 

We are an Equal Opportunity Employer offering competitive pay and benefits and an environment where teamwork, ongoing professional development, continuous improvement, and exceptional service are valued and rewarded.

 

We currently have an outstanding career opportunity for a Specialty Loss Group Assistant to join our team in Houston, TX or Dallas, TX.   The Specialty Loss Group Assistant provides a broad range of administrative, technical, and clerical support to designated members of the Specialty Loss Group in handling complex claims. The incumbent will also assist the supervising manager or adjuster(s) in providing correct and timely client services and in assuring the insurer fulfills its obligation to policyholders.

Responsibilities

  • Assists adjusters with tracking status of pending claims as needed.
  • Maintains documents in the Riskmaster system; closes files in Riskmaster and prepares files for storage, in keeping with established processes and procedures.
  • Enters data in Daily Time and Expense system; prepares items for SalesLogix.
  • Composes electronic and hard-copy business memos, reports and correspondence.  Proofreads documents for accuracy. Prepares and files electronic and hard-copy documents, using various software applications as required.
  • Maintains office files and records and accesses documents on behalf of adjusters, manager(s), and clients as necessary and in accordance with disclosure and confidentiality requirements.
  • Researches content and drafts materials for various business purposes, including, but not limited to, client presentations and marketing efforts.  May prepare PowerPoint or similar electronic-format presentations and uses audio-visual equipment to facilitate presentations.
  • Participates in field assignments with supervising manager or adjuster to learn and assist with the investigative process associated with assessing losses occurring as the result of events such as inclement weather, earthquakes, fire, vandalism, or accidents.  
  • Develops a basic knowledge of property and construction fundamentals, and/or knowledge of the specific industry or business affected to better understand property inspections and loss substantiation.  May photograph sites and damage to depict and substantiate loss or the lack thereof.
  • May communicate with claimants and experts such as architects, engineers, builders, construction workers, police officers, health care practitioners, accountants, and others to assist the adjuster in fully and accurately assessing the extent of the loss.
  • Develops an understanding of insurance policies and coverage types as a context for administrative and technical tasks performed.
  • Assists adjuster(s) in preparing accurate, clear, thorough, and concise reports and letters to insurance carriers on conclusions and recommendations. Follow established policies, procedures, and processes in preparing information, and submits reports and documents in a timely manner and in accordance with insurer’s standards and expectations.  Learns the effective use of  Xactimate  to produce accurate estimates.   
  • Assists assigned adjuster(s) in keeping field notes, diary entries, and time and expense records up-to-date and submitted in a timely manner. Prepares reimbursement reports in keeping with organization and client policies, procedures, and practices.
  • Obtains supervision or guidance as necessary, and in accordance with EMA policy and practice, when setting up files or completing evaluations and reports.
  • Develops an understanding of the business and industry from EMA’s and the clients’ perspective; participates in formal and/or informal training and development as assigned or approved to assure effective learning occurs.   
  • Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; supports the goals of the department, division, and organization; participates in special assignments and activities as required or approved; demonstrates initiative in the interest of the client and the organization.
  • Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EMA and its endeavors.
  • Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards. 

Qualifications

  • Baccalaureate degree in a related field, or demonstration of equivalent knowledge and critical thinking skills preferred.
  • Experience in commercial property adjusting or other insurance-related work is helpful, though not essential.

Proficiency in a variety of office software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Adobe, and potentially others); ability to quickly master industry software such as Xactimate and Riskmaster, DT & E, and CRM; skilled in use of internet for basic research purposes; ability to understand claims adjudication process; basic knowledge of, or active interest in, commercial and residential construction industries and/or basic knowledge of, or active interest in, automotive and transportation industry helpful; skills in analyzing and reporting pertinent information; sound written and oral communication skills; time management and organization skills; college level mathematical and accounting skills desired; trustworthiness in handling highly confidential and sensitive information; integrity and personal accountability and adherence to standards of ethical behavior and professional conduct; keen service orientation and customer service skills; problem-solving; sound judgment and objectivity; attention to detail; care, compassion, and respect for co-workers and clients; commitment to professional and personal growth and development; commitment to continuous improvement ; team-oriented work style; ability to interpret policies and other written technical information; gross- and fine-motor skills; commitment to confidentiality and ability to discretely handle sensitive information.